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Returns with my Fancard

Save your purchase receipt and have your card number available.


Present your Fancard at the time of a merchandise return. If the merchant’s return policy allows it, the merchant will credit the amount of the purchase back onto your card.

Remember to save your purchase receipt, in case you have merchandise returns.


When returning an item purchased online, have your card number available in order to process the return. The merchandise value will be credited back to your card within three to seven business days.

Log into your online account and add pictures of your receipts to help yourself keep track of spending.


Please note that if you receive a return on your Fancard for a purchase not originally made on your Fancard account, a receipt may be requested.