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  2. Using Your Fancard Prepaid Mastercard

Unauthorized transactions on my Fancard

If you believe your card account has been compromised, or have noticed any unauthorized charges on your Fancard, simply login to your Fancards Mobile App or your account online, and flip the ON/OFF switch to OFF.

We have implemented the "Fancard Freeze" so you have the ability to simply disable and enable your Fancard.

Fancard Customer Support

Phone: 1-833-432-6366

Email: cs@myfancard.com

Your primary card, and any of your Fancard Sub-Cards, can be enabled / disabled in this fashion at any time for your safety.

* Please note that you could be held responsible for some or all of the unauthorized charges if you fail to notify us in a timely manner.